CUSTOMER SERVICE

Yesterday evening's experience at a gas station on New York Avenue, was interesting, to say the least, and a poor example of customer service to say the most. While I waited, so many things ran through my mind:
1. There is someone who is more suitable for the job, and it may not be a relative--as much as one wants to help one's own. Never leave an incompetent individual in charge...of anything...in front...where they have to deal with people. It could be disastrous for business.
2. Someone else has what one is selling--and will be more gracious about it.
3. Have no respect for one's customers and one's customers may show one just how unruly, loud, and impatient they, too, can be.
4. In one's haste to get rid of people, one may end up cheating oneself.
5. Learn of legitimate businesses that may partner with/benefit yours. Learn of their practices--especially ones with positive reputations--worldwide.
6. Customer service DOES matter.
7. Language barriers have a funny way of breaking down when people get angry. Everyone understands "Nasty Attitude".
8. Waste and delay can occur when one fails to do one's part.
9. It's not the neighborhood, it's the people in it that can spark uneasiness and mistrust.
10. One bad experience can/will determine future behavior. One can always take one's business elsewhere.
11. One may never know the real reason for a delay.
12. There may be a non-malicious reason why rules weren't followed.
13. Sometimes the decision to do it later should be reconsidered.
14. Someone will pick up the dropped ball.
15. People matter.